Privacy Policy

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you access or use our website, purchase our crystal jewelry products, or interact with us. By using our website, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information from you:

  • Contact Information: Name, email address, phone number, shipping and billing addresses.
  • Payment Information: Credit/debit card details, or other payment method data (processed securely through third-party payment providers; we do not store full card details).
  • Order Details: Information about products you purchase, order history, and communication related to your orders.
  • Website Usage Data: IP address, browser type, pages visited, and time spent on the site (collected via cookies and similar tracking technologies).

2. How We Use Your Information

We use your personal information for the following purposes:

  • To process and fulfill your orders (e.g., shipping products, sending order confirmations).
  • To communicate with you about your orders, including updates, delivery notifications, or customer service inquiries.
  • To improve our website, products, and services (using anonymized usage data).
  • To send you promotional offers, newsletters, or updates about our crystal jewelry (you may opt out at any time).
  • To comply with legal obligations, such as tax or record-keeping requirements.

3. Disclosure of Your Information

We do not sell, rent, or share your personal information with third parties for their marketing purposes, except as follows:

  • Service Providers: We may share information with trusted third parties who assist us in operating the website, processing payments (e.g., payment gateways), or delivering orders (e.g., shipping carriers). These parties are obligated to protect your information and use it only to perform services on our behalf.
  •  Legal Requirements: We may disclose your information if required by law, court order, or government authority, or to protect our rights, property, or safety, or that of our customers.

4. Data Security

  • We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. This includes secure payment processing, encrypted data transmission, and restricted access to stored information. However, no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

  • Our website uses cookies (small text files stored on your device) to enhance your browsing experience, remember your preferences, and analyze website traffic. You can adjust your browser settings to block cookies, but this may limit some features of the website.

6. Your Rights

You may have the following rights regarding your personal information, subject to applicable laws:

  • Access and Correction: Request access to the personal information we hold about you, or ask to correct inaccuracies.
  • Opt-Out: Unsubscribe from promotional emails by clicking the "unsubscribe" link in our messages.
  • Deletion: Request deletion of your personal information, where permitted by law.

To exercise these rights, contact us at customersupport@ondinelle.com. We will respond to your request within a reasonable timeframe.

7. International Data Transfers

  • For international users, your personal information may be transferred to and processed in your country/region or other countries where our service providers operate. By using our website, you consent to such transfers.

8. Changes to This Policy

  • We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "last updated" date. Your continued use of the website after the changes take effect constitutes your acceptance of the updated policy.

9. Contact Us